Frequently Asked Questions

Yes, 100% of Valdivia products are sourced and manufactured in the United States. We partner exclusively with FDA-registered, GMP-certified manufacturing facilities located in the USA. All raw ingredients are sourced from trusted domestic suppliers to ensure the highest quality and traceability.

Dietary supplements are regulated differently than pharmaceutical drugs. While the FDA does not "approve" dietary supplements, all Valdivia products are manufactured in FDA-registered facilities that comply with Current Good Manufacturing Practice (cGMP) regulations under 21 CFR Part 111. We follow all FDA guidelines for dietary supplement labeling, manufacturing, and safety. Every batch undergoes third-party testing to verify potency, purity, and safety.

Valdivia stands apart through our commitment to quality at every level. We use 100% US-sourced ingredients, manufacture in GMP-certified facilities, conduct independent third-party lab testing on every batch, and never use artificial fillers, binders, or unnecessary additives. Our formulas are developed by certified nutrition professionals using research-backed ingredients at clinically relevant doses.

We take allergen safety seriously. Each product label clearly lists all ingredients and potential allergens. Many of our products are free from common allergens like gluten, dairy, soy, and nuts, but we recommend always checking the specific product label. If you have severe allergies, please consult your healthcare provider before use and contact our support team with any questions.

While our supplements are made with natural ingredients and are generally well-tolerated, we strongly recommend consulting your healthcare provider before starting any new supplement, especially if you are currently taking prescription medications, are pregnant or nursing, or have a pre-existing medical condition. Your doctor can advise on potential interactions specific to your situation.

No. We believe in full transparency. Every Valdivia product clearly lists each ingredient and its exact amount on the label. We never hide ingredient quantities behind proprietary blend labels. You deserve to know exactly what you are putting in your body and in what amounts.

Store supplements in a cool, dry place away from direct sunlight and moisture. Keep the container tightly sealed when not in use. Do not store in the bathroom or near heat sources. Most supplements are best stored at room temperature (59-77°F / 15-25°C). Check individual product labels for any specific storage instructions.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Stripe Link for fast checkout, and other payment methods supported by Stripe including Klarna, Affirm, and Afterpay for eligible orders. All payments are processed securely through Stripe with bank-level encryption.

Absolutely. We use Stripe, one of the world's most trusted payment processors, to handle all transactions. Your payment information is encrypted using 256-bit SSL encryption and is never stored on our servers. Stripe is PCI DSS Level 1 certified, the highest level of security certification available in the payments industry.

We process orders quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us at support@valdivialife.com within 2 hours of placing your order. Once an order has been shipped, it cannot be cancelled, but you can return it under our 30-day return policy.

Yes, we offer multi-pack bundles at significant savings (2-pack, 3-pack, and 5-pack options are available for most products). For wholesale or business inquiries, please contact us through our contact page with your company details and we will be happy to discuss volume pricing.

Yes! We offer free shipping on all orders within the United States and Canada, delivered within 2-7 business days. For faster delivery, we also offer Priority Shipping for a flat rate of $9.95, which arrives within 2-4 business days. We ship to the contiguous 48 US states and Canada only (we do not ship to Alaska, Hawaii, or US territories).

Currently, we ship to the United States and Canada. We are working on expanding our shipping to additional countries. For Canadian orders, shipping rates are calculated at checkout based on destination and package weight.

Once your order ships, you will receive a confirmation email with your tracking number and a link to track your package in real-time. You can also check your order status by contacting our support team at support@valdivialife.com with your order number.

If your order arrives damaged, please contact us immediately at support@valdivialife.com with photos of the damaged product and packaging. We will arrange a free replacement shipment right away. Your satisfaction is our top priority.

We offer a 30-day money-back guarantee on all products. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund. Products must be in their original packaging. Contact support@valdivialife.com to initiate a return.

Once we receive your returned product, refunds are processed within 3-5 business days. The refund will be credited back to your original payment method. Please allow an additional 5-10 business days for the refund to appear on your statement, depending on your financial institution.

If the return is due to a product defect, damage during shipping, or an error on our part, we will provide a prepaid return shipping label at no cost. For returns based on personal preference, the customer is responsible for return shipping costs.

Quality is at the core of everything we do. Our multi-step quality assurance process includes: (1) Verification of all raw ingredients upon receipt, (2) In-process testing during manufacturing, (3) Finished product testing for potency and purity, (4) Independent third-party lab testing by accredited laboratories, and (5) Stability testing to ensure product effectiveness through the expiration date. All manufacturing follows cGMP regulations under FDA oversight.

Yes. Every batch of Valdivia supplements undergoes comprehensive third-party testing for heavy metals (lead, mercury, cadmium, arsenic), pesticide residues, microbial contaminants (bacteria, yeast, mold), and other potential impurities. We only release products that meet our strict quality specifications.

Our manufacturing facilities are FDA-registered and GMP-certified, meeting the requirements of 21 CFR Part 111 for dietary supplement manufacturing. These certifications are maintained through regular inspections and audits, ensuring consistent adherence to the highest quality standards in the industry.

Yes. Heavy metal testing is a standard part of our quality control process. Every batch is tested by independent laboratories for lead, mercury, cadmium, and arsenic. We maintain strict limits well below FDA guidelines to ensure our products are safe for daily consumption.